Dahlia Tuber Sale Guidelines

 

Dahlia Tuber Sale Guidelines

Dahlia Tuber Shop Policies

Before proceeding with your purchase from our dahlia sale, kindly review our Tuber Shop Policies thoroughly. 

Our 2027 dahlia tuber sale date will be announced soon! Sign up for our emails to hear when the shop opens.

Inventory: Listings will display as "Sold Out" until the sale begins.

Dahlia Tuber Guarantee & Refund Policy

We guarantee that our dahlia tubers are true to variety and arrive with at least one viable eye.

Inspect your tubers when they arrive. Report any arrival concerns, including damage or a missing viable eye, to hello@flowerpeople.com within 7 days of delivery. Include your order number, a description of the concern, and clear photos. For shipping damage, include photos of the packaging and keep the tuber and packaging while we review the issue.

After planting: We do not offer refunds or replacements for tubers that fail to sprout after planting. We cannot cover losses caused by improper storage, weather, growing conditions, pests, or plant care.

True-to-variety guarantee: We guarantee our dahlias are true to variety. If yours blooms as a different variety than you ordered, please email hello@flowerpeople.com with your order number and clear photos of the blooms. Once we confirm a labeling error, we’ll refund the purchase price of the affected tuber. A replacement may be offered if available and preferred. The seven-day arrival reporting window does not apply to variety concerns discovered at flowering.

Any refund provided will be limited to the purchase price of the affected tuber.

Shipping: 

Dahlia tuber shipping is $18 within the United States, including Alaska and Hawaii. We do not ship dahlia tubers to Canada or any other country.

Combined Shipping

Combined shipping is available only for dahlia tuber orders placed during the first week of our dahlia launch. This gives you time to check out quickly and return for other varieties.

Use the same email address, name, and shipping address on each order. Shipping is charged on your first order and automatically waived on additional eligible dahlia orders placed during that launch week. No code is needed. This offer does not apply to seeds or other products. The exact combining deadline will be announced with each launch.

When Will My Order Ship?

Regular in-stock orders ship within 5 business days. During a launch, please allow up to 10 business days for in-stock orders to ship. Preorders ship during the shipping window stated in the product listing. These are processing times, not delivery times.

You’ll receive tracking information when your order ships.

As a small family-run farm with a limited shipping team (just us!), we work hard to fulfill a high volume of orders each season. 

Local Pickup: Local pickup availability will be announced for each release.

Cart: Adding items to your cart does not reserve them. Your order is confirmed only upon checkout, when you receive an order confirmation number and email.

Dahlia Virus: We make efforts to maintain healthy, virus-free plants, but it's important to note that dormant viruses may still be present in tubers.

According to the American Dahlia Society's virus research, an average of 87% of healthy, asymptomatic dahlia plants carry at least one dormant virus. Unfortunately, it is a common thing in the dahlia world, and we do our best to keep our plants healthy and virus free.

Buyers purchase at their own risk, understanding this information. 

Order Cancellations: All sales are final once an order is placed. Cancellations or modifications after checkout are not guaranteed. If we agree to cancel an order at your request before it ships, a 20% restocking fee based on the merchandise subtotal will apply. We reserve the right to cancel and issue a full refund if quality concerns arise during the shipping process.

Shipping Address Issues & Order Cancellations

Missing or incomplete addresses and orders returned because of an incorrect or incomplete address must be resolved within 5 business days of our email. Otherwise, we’ll cancel the order and apply a 20% restocking fee based on the merchandise subtotal. If we agree to a customer-requested cancellation before shipping, the same fee applies. This fee does not apply to orders we cancel because of an error on our part, unavailable inventory, or a product quality concern. See our Shipping Policy for full details, including reshipping costs and refunds.

Payment: We accept most major credit cards, Apple Pay, and Shop Pay. For a quick checkout experience, consider saving your card information on your device or using Apple Pay or Shop Pay, though note that Shop Pay may require an SMS code at checkout.