FAQs

SHIPPING POLICY

Regular in-stock orders ship within 5 business days. During a launch, please allow up to 10 business days for in-stock orders to ship. Preorders ship during the shipping window stated in the product listing. These are processing times, not delivery times.

How much does shipping cost? 

• US seed orders: $8. Seed orders over $100 ship free within the US.
• US dahlia tuber orders: $18.
• Canadian sweet pea orders: $20 USD. Free shipping offers don’t apply to Canadian orders.
• Other products: Shipping is calculated at checkout.

Where do you ship?

We ship within the United States. We also ship sweet pea seeds to Canada. Canadian shipping is currently limited to sweet pea seeds. Dahlia tubers ship within the US only; we do not ship dahlias to Canada or other countries.

Combined Shipping

Combined shipping is available only for dahlia tuber orders placed during the first week of our dahlia launch. This gives you time to check out quickly and return for other varieties.

Use the same email address, name, and shipping address on each order. Shipping is charged on your first order and automatically waived on additional eligible dahlia orders placed during that launch week. No code is needed. This offer does not apply to seeds or other products. The exact combining deadline will be announced with each launch.

Local Pickup

Local pickup availability will be announced for each release.

Shipping Address Issues & Order Cancellations

Please double-check that your shipping address is complete and correct before placing your order.

Missing or incomplete addresses: If we’re unable to ship your order because the address is missing or incomplete, we’ll contact you by email. If we don’t receive the information needed within 5 business days of our email, we’ll cancel your order and refund your payment, minus a 20% restocking fee based on the merchandise subtotal.

Orders returned to us: If your order is returned because of an incorrect or incomplete address, we’ll email you to arrange reshipping. You’ll be responsible for the additional shipping cost. If we don’t receive a response within 5 business days of our email, or you choose not to have the order reshipped, we’ll cancel the order and refund the merchandise subtotal, minus a 20% restocking fee. Original shipping charges are non-refundable.

Customer-requested cancellations: If we agree to cancel an order at your request before it ships, a 20% restocking fee based on the merchandise subtotal will apply.

This fee does not apply to orders we cancel because of an error on our part, unavailable inventory, or a product quality concern.

REFUND POLICY

Dahlia Tuber Guarantee & Refund Policy

We guarantee that our dahlia tubers are true to variety and arrive with at least one viable eye.

Inspect your tubers when they arrive. Report any arrival concerns, including damage or a missing viable eye, to hello@flowerpeople.com within 7 days of delivery. Include your order number, a description of the concern, and clear photos. For shipping damage, include photos of the packaging and keep the tuber and packaging while we review the issue.

After planting: We do not offer refunds or replacements for tubers that fail to sprout after planting. We cannot cover losses caused by improper storage, weather, growing conditions, pests, or plant care.

True-to-variety guarantee: We guarantee our dahlias are true to variety. If yours blooms as a different variety than you ordered, please email hello@flowerpeople.com with your order number and clear photos of the blooms. Once we confirm a labeling error, we’ll refund the purchase price of the affected tuber. A replacement may be offered if available and preferred. The seven-day arrival reporting window does not apply to variety concerns discovered at flowering.

Any refund provided will be limited to the purchase price of the affected tuber.

For the full dahlia sale guidelines, please see our Dahlia Tuber Policy.

Other Bulbs, Corms & Plants

The following policy applies to bulbs, corms, roots, and plants other than dahlia tubers. Dahlia tubers are covered by the policy above.

We source only the highest quality plant material. If your plant material shows signs of being unviable on arrival, contact us within two weeks of delivery with details and photos documenting your concerns. We can provide store credit, replacements, or refunds for qualifying arrival issues.

If these items arrive damaged in transit, contact us within 24 hours of delivery with photos of the plant material and packaging. Please keep both, as we may request their return.

We do not provide replacements after seeds, bulbs, or corms have been planted.