FAQs

SHIPPING POLICY

All orders are shipped within 5 business days. To streamline our shipping process we currently ship 1 day a week (Monday thru Friday).

Pre-orders ship on the date that's listed in the product description.

How much does shipping cost? 

The shipment of tubers is $17. The shipment of seeds is $8. Orders of seeds over $100 get free shipping.

Where do you ship?

We currently only ship to addresses within the United States. 

REFUND POLICY

Dahlia Tuber Guarantee & Refund Policy

We guarantee that our dahlia tubers are true to variety and arrive with at least one viable eye.

Inspect your tubers when they arrive. Report any arrival concerns, including damage or a missing viable eye, to hello@flowerpeople.com within 7 days of delivery. Include your order number, a description of the concern, and clear photos. For shipping damage, include photos of the packaging and keep the tuber and packaging while we review the issue.

After planting: We do not offer refunds or replacements for tubers that fail to sprout after planting. We cannot cover losses caused by improper storage, weather, growing conditions, pests, or plant care.

True-to-variety guarantee: We guarantee our dahlias are true to variety. If yours blooms as a different variety than you ordered, please email hello@flowerpeople.com with your order number and clear photos of the blooms. Once we confirm a labeling error, we’ll refund the purchase price of the affected tuber. A replacement may be offered if available and preferred. The seven-day arrival reporting window does not apply to variety concerns discovered at flowering.

Any refund provided will be limited to the purchase price of the affected tuber.

For the full dahlia sale guidelines, please see our Dahlia Tuber Policy.

Other Bulbs, Corms & Plants

The following policy applies to bulbs, corms, roots, and plants other than dahlia tubers. Dahlia tubers are covered by the policy above.

We source only the highest quality plant material. If your plant material shows signs of being unviable on arrival, contact us within two weeks of delivery with details and photos documenting your concerns. We can provide store credit, replacements, or refunds for qualifying arrival issues.

If these items arrive damaged in transit, contact us within 24 hours of delivery with photos of the plant material and packaging. Please keep both, as we may request their return.

We do not provide replacements after seeds, bulbs, or corms have been planted.